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Furniture Care Policy

 

Welcome to Livonestae!

To ensure your furniture stays in top condition and lasts for years, we have developed the following furniture care policy. Please follow these guidelines to maintain the quality and appearance of your furniture.

1. Cleaning and Maintenance

  • Regular Cleaning: To maintain the appearance and functionality of your furniture, regular cleaning is recommended, especially for cushions and seating areas. Use a soft cloth or vacuum cleaner to gently remove dust and debris.

  • Cleaning Materials: For different types of furniture, choose the appropriate cleaning products. For example, use wood-safe cleaners for wooden furniture and fabric-specific cleaners or sprays for fabric sofas.

  • Avoid Damp Environments: Furniture should not be exposed to high humidity. Excess moisture can cause wood to expand or fabrics to develop mold.

2. Protecting Furniture Surfaces

  • Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause furniture surfaces to fade or age. Place furniture in areas that avoid direct sunlight, or use curtains or shade to protect the pieces.

  • Prevent Scratches: Avoid sharp objects coming into contact with furniture surfaces. Especially with wood or leather furniture, take care during use to prevent scratching or scuffing.

3. Maintaining Cushions and Upholstery

  • Keep Dry: Keep cushions and seating areas dry, avoiding long-term exposure to moisture. When removing stains, avoid allowing water to seep into the upholstery.

  • Rotate Regularly: For cushioned seats, we recommend rotating the cushions regularly to prevent uneven wear and shape distortion, ensuring even use.

  • Professional Cleaning: For fabric sofas or seating, professional cleaning is recommended, especially for households with children or pets, to prevent accumulation of stains.

4. Wooden Furniture Care

  • Avoid Humidity and Dry Environments: Wooden furniture should not be placed in extremely humid or dry environments. High humidity can cause wood to swell, while dry conditions can cause cracking.

  • Regular Waxing: To maintain the luster and protect the surface, use wood-care wax to regularly treat wooden furniture. This helps preserve the color and provides an extra layer of protection.

  • Avoid Hot Items: Do not place hot pots, cups, or other hot items directly on wooden surfaces, as high temperatures can cause damage to the surface.

5. Metal Furniture Care

  • Avoid Damp Environments: Metal furniture should be kept away from damp environments to prevent rusting. For any existing rust on metal surfaces, use metal polish to treat the affected areas.

  • Regular Cleaning: Clean metal surfaces using a soft cloth and mild cleaning agent. Avoid using harsh chemicals that could corrode the metal.

6. Leather Furniture Care

  • Regular Cleaning: Leather furniture should be cleaned regularly with a damp soft cloth to remove surface dust. Avoid using cleaners that contain alcohol or other harsh chemicals.

  • Keep Dry: Keep leather furniture dry and avoid prolonged exposure to sunlight or humid environments to prevent fading or cracking.

  • Use Leather Care Products: Regularly apply leather-specific care oil or sprays to keep leather furniture soft and shiny.

7. Pet Damage Prevention

If you have pets, particularly dogs or cats, please consider the following:

  • Use Pet Protection Pads: Use pet protection pads on upholstered or soft furniture to avoid direct contact with the furniture surface by pets' claws or saliva.

  • Avoid Scratching: Train pets to avoid scratching furniture to prevent surface damage.

8. Storage and Moving

  • Storage: If you plan to store certain furniture for an extended period, ensure it is stored in a dry, well-ventilated place, away from extreme temperatures or damp conditions.

  • Moving Furniture: When moving furniture, handle with care to avoid scratches or damage. Always lift the furniture, rather than dragging it, to prevent harm.

9. Warranty and Service

We provide limited warranty coverage on most furniture items. If you experience any quality issues within the warranty period, please contact our customer support team immediately, and we will assist in resolving the issue.

10. Contact Us

If you have any questions regarding furniture care or need further assistance, feel free to contact us:

Contact Address: 20 N TOWER RD UNIT 3H, OAK BROOK, IL 60523, United States

Customer Service Phone: +1 (347) 278-3461

Customer Service Email: hello@livonestae.com

Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)

We value your shopping experience and hope these furniture care tips help you prolong the life of your furniture.