Order Cancellation Policy
Thank you for choosing Livonestae!
To ensure a smooth shopping experience, we have outlined the following order cancellation policy. Please read it carefully.
1. Order Cancellation Conditions
-
Unshipped Orders: If your order has not been shipped within 48 hours of placing it, you can directly cancel the order.
-
Shipped Orders or Orders After 48 Hours: Once an order has been shipped or after 48 hours have passed, cancellation is not possible. However, you may wait for the product to be delivered and then follow our Return and Exchange Policy to request a return and receive a refund.
2. Order Cancellation Process
-
Please contact our customer support team via email or phone, providing the following details:
-
Order number
-
Payment proof
-
Reason for cancellation
-
-
Our customer support team will process your request as soon as possible. If your cancellation request is approved, we will notify you promptly through your provided contact details and arrange for a refund.
3. Refund Process
-
Refund Method: Refunds will be processed back to the payment method used at the time of purchase (including American Express, JCB, Mastercard, VISA, etc.).
-
Refund Time: Refunds typically take 3-5 business days to process, depending on the efficiency of your bank. If you have not received your refund within this time, please contact us for assistance.
4. Contact Us
If you have any questions or need further assistance, feel free to contact us using the details below:
Address: 20 N TOWER RD UNIT 3H, OAK BROOK, IL 60523, United States
Customer Service Phone: +1 (347) 278-3461
Customer Service Email: hello@livonestae.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)