Privacy Policy

Welcome to Livonestae!
At Livonestae, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or use our services.

1. Scope of This Policy

This policy applies to all activities conducted through our website, including browsing, placing orders, and using related services. It explains how we handle your personal data when you engage with our online store.

2. Information Collection and Cookies

We use cookies and similar technologies to collect information when you visit our website. Cookies help us improve the website experience by remembering your preferences and providing tailored content. You may control your cookie preferences through your browser settings.

By using our website, you agree to our use of cookies in accordance with this policy.

3. Use of Information and Sharing

We may collect personal information, including your name, email address, shipping address, and payment details, to process your orders and provide customer support.

• Use of Information:
  • To fulfill orders and provide the services requested.
  • To improve your user experience on our website.
  • For communication purposes, such as order updates, customer service, and promotional offers (if you have opted-in for such notifications).
• Sharing of Information:
  • We do not share your personal information with third parties except when necessary for processing your orders, such as with shipping providers or payment processors.

4. Data Storage and Cookies (Consent Required)

The personal data we collect is stored securely, and we retain it only for as long as necessary to fulfill the purposes outlined in this policy.
We use cookies to enhance your user experience and for analytics. You have the right to control the cookies used by adjusting your browser settings.

By continuing to use our site, you consent to our use of cookies and the storage of your data as outlined in this policy.

5. User Rights

You have the right to:

• Access your personal data and request a copy of it.
• Rectify any incorrect or outdated information we hold about you.
• Delete your personal data, subject to any legal requirements or obligations that may prevent deletion.
• Withdraw consent for marketing communications at any time by opting out in your account settings or through unsubscribe links in email communications.

If you wish to exercise any of these rights, please contact us at the details below.

6. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Contractual Obligation: Processing your information to fulfill and process your orders, and to provide the services you have requested.
• Explicit Consent: If you choose to subscribe to our newsletter or marketing communications, we will process your email address for that purpose.
• Legal Obligation: We may process your data to comply with legal obligations, such as tax, accounting, and regulatory requirements.
• Legitimate Interests: We process your data to improve your shopping experience, enhance website functionality, and prevent fraud.

7. Contact Us

If you have any questions or concerns about how we handle your personal information, or if you wish to exercise any of your rights regarding your data, please feel free to contact us.

Address: 20 N TOWER RD UNIT 3H, OAK BROOK, IL 60523, United States

Customer Service Phone: +1 (347) 278-3461

Customer Service Email: hello@livonestae.com

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)